by Paula Dieli | Jul 8, 2020 | Okr, PMO, Program Management, Program Manager, Zendesk
Summer is the time for road trips — even this summer, although they’ll likely be shorter, in an RV, and will involve lots of disinfecting wipes. When you decide to take a trip, you get your family members aligned on the purpose of the trip and what will make it a...
by Paula Dieli | Jun 23, 2020 | Less is More, Marie Kondo, PMO, Program Management, Program Manager, Zendesk
I’ve never been a big process person. I know that sounds strange, given that I’m a program manager and often we’re the ones in the position of putting processes in place to make things run better. But when I started the Program Management Office at Zendesk, where I...
by Paula Dieli | Jun 3, 2020 | PMO, Program Management, Program Manager
In my post on “What tools are in your tool belt?” I cited empathy as one of the key skills for program managers. It’s something we look for in the program managers we hire at Zendesk, where I work. Program managers, and really all professionals, should bring empathy...
by Paula Dieli | May 26, 2020 | Business Resilience, PMO, Program Management, Program Manager, Zendesk
Program managers are a funny bunch. I can say that because I’m one of them. We’re generally Type-A people who like to be busy. We don’t mind a break now and then, but once the break is over, we’re quickly back in the game! I’ve gotten the request more than once to...
