by Paula Dieli | Aug 11, 2020 | PMO, Program Management, Program Manager, Soft Skills, Zendesk
One of my program management leads commented to me this week that she was explaining to her engineer husband how program management is an art rather than a science. I couldn’t agree more! Of course being skilled at creating a good schedule and writing clear status...
by Paula Dieli | Jul 8, 2020 | Okr, PMO, Program Management, Program Manager, Zendesk
Summer is the time for road trips — even this summer, although they’ll likely be shorter, in an RV, and will involve lots of disinfecting wipes. When you decide to take a trip, you get your family members aligned on the purpose of the trip and what will make it a...
by Paula Dieli | Jun 23, 2020 | Less is More, Marie Kondo, PMO, Program Management, Program Manager, Zendesk
I’ve never been a big process person. I know that sounds strange, given that I’m a program manager and often we’re the ones in the position of putting processes in place to make things run better. But when I started the Program Management Office at Zendesk, where I...
by Paula Dieli | May 26, 2020 | Business Resilience, PMO, Program Management, Program Manager, Zendesk
Program managers are a funny bunch. I can say that because I’m one of them. We’re generally Type-A people who like to be busy. We don’t mind a break now and then, but once the break is over, we’re quickly back in the game! I’ve gotten the request more than once to...
